Classic Giant Games Cancellation and Refund Policy

Here at Classic Giant Games we understand that sometimes plans may change and it may become necessary to have to cancel or amend your booking with us. Our cancellation policy below sets out our key points and circumstances and any cancellation fees that may be due and payable and if any refunds would be due.

Our cancellation policy applies to all our bookings and accompanies our terms and conditions.

Cancellation by Classic Giant Games "The Company"

It is very rare for us to have to cancel a booking but we as a company are also open to a large amount of issues that are beyond our control.

In the event of a cancellation made by us due to reasons beyond our control, i.e vehicle breakdown, equipment breakdown, staff illness/shortages, a full refund of any monies or deposits paid will be issued.

Any other reason, excluding health and safety grounds, lack of space or wrong surface type, are not included as these are outlined to be checked by the customer in their confirmation email.

Cancellations by the Client

All cancellations must be made over the phone during normal office hours.

Cancellations cannot be taken by voice mail, text, email or any other methods.

All cancellations will be confirmed in writing via email and this must be kept as your proof of cancellation

Any deposits or payments made are non-refundable within a specified time - see details below

Cancellations made 14 days or less prior to booking date will not be refunded

Cancellations made 14 - 30 days prior to the booking date will be refunded 50 percent of deposit or full payment  (this does not include the security deposit as this is non-refundable)

If your event or party is cancelled due to COVID restrictions changing, or illness, any deposits or full payment made are still non-refundable 

Please only book if you agree