PLEASE DO NOT BOOK WITH CLASSIC GIANT GAMES UNLESS YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN FULL

1. Definitions

1.1 -The Client” -refers to the hirer, person or organisation placing an order for equipment or entertainment with "The Company”.

1.2 - “The Company” - refers to Classic Giant Games only

1.3 - “Dry Hire” - refers to equipment or service hired, operated and supervised by the client themselves (unmanned).

2. Bookings/Hiring

2.1 - All booking are subject to availability

2.2 - When booking the event either online, verbally over the phone, via email or any other method it is deemed and understood that the client fully agrees and is bound by these terms and conditions, cancellation policy and enter into a contract with “the company”

2.3 – A security booking fee of £20.00 will be required to secure the date within 48 hours subject to availability. This will be deducted from outstanding due. The £20.00 booking fee will not be refunded in the event of cancellation – see cancellation policy on website

2.4 - Bookings made within one month of the date booked and confirmed via email must be paid in full at time of the booking.

2.5 – Once security booking fee has been paid and date secured full payment must be made one month prior to the date of the event.

2.6 - When placing a booking please ensure you have land owners/venues permission.

2.7 - All bookings will need to be confirmed 2 to 3 days prior to the date booked. Once the client has confirmed the booking with the Company, a final email confirmation will be sent to the Client.

3. Delivery and Collection/Parking Charges

3.1 - Our set up and delivery times will be arranged between the client and the Company. Requests may be made and notes added to your booking where we will do our best to accommodate these although these cannot be guaranteed.

3.2 - For bookings with a later finish time than our standard collection times we offer an overnight service at an additional charge. Please note that the area must be totally secure and lockable. Overnight hires are limited and are on a strictly first come first served basis. This should be booked at the same time as making the initial booking. The overnight service cannot be booked on the same day.

3.3 - All services and equipment booked will be delivered, inspected and set up on site by our delivery team. Once set up has been completed, the client or their representative must then ensure they have checked the items against the booking form and are happy that the equipment is in full working order and is fit for the purpose of the event.

3.4 - On collection of the equipment any breakages, damages, losses, theft (including overnight), the client will be liable to the full value for either repair or replacement.

3.5 - Please ensure you have adequate entrance points in regards to size for the equipment you are hiring. Some of our equipment such as larger games (height restrictions) will require at least a 1m access point. In some cases the equipment will need to be driven directly to the site.

3.6 - The client must not refuse the collection of the equipment for any reason.

3.7 - All company items and equipment are left in the responsibility and care of the client from the time they are delivered and set up until the time that they are collected. If collection is delayed for any reason the client is still responsible until the items are collected.

3.8 - Our delivery team have strict and tight deadlines. Please ensure the equipment can be set up upon arrival.

3.9 - PARKING CHARGES - When equipment is due for delivery, the client must provide adequate parking space to unload and set equipment. (Some games require larger vehicles)This will include supplying a visitors parking pass (if applicable), pay for car park tickets or meters etc. If no parking is available and the driver receives a parking ticket this will be sent to the client for a full payment. If the delivery address is on a red route the items will be not be delivered. No refund given in this instance.

4. Delays, Breakdowns and Faults

4.1 - All delivery and collection times are approximate and the company will always try its best to ensure our delivery teams are running on time and within their delivery time slots; however, due to situations and issues outside of the company's control such as traffic problems, delays at previous deliveries, vehicle breakdowns, etc. the company will not be held responsible or liable for any losses or costs incurred by yourselves or any forms of additional compensation. The company recommends that the client allows 2 hours either side of your delivery and collection to ensure the smooth running of your event.

4.2 - In the event of any equipment being faulty prior to the equipment been delivered, the company will partially refund the faulty equipment. This also includes battery failure, only being limited to the cost of the battery affected.

4.3 - All defects or faults must be reported to the company ASAP via phone by the client. The equipment should not be used unless advised by the company that it is safe to do so. The company will dispatch, where possible, someone to inspect the fault, provide a replacement subject to availability. Any reduction of our fee is at the discretion of the company and limited only to the percentage of time the equipment is inoperable.

5. Equipment and Ownership

5.1 - All sizes and measurements quoted are approximate and are to the best of the company's knowledge.

5.2 - All equipment remains the property of the company at all times.

5.3 - The Company reserves the right to alter, amend or change the product specifications without prior notice.

5.4 - Images on website may differ slightly to games provided

5.5 -The Company reserves the right to replace any booked equipment with another piece, in the event that the equipment is damaged/or due to unforeseen circumstances. The company will always do their best to notify the client as soon as possible.

5.5 - The Company reserves the right to use any images or photos of our equipment hired regardless of who took the photo and where it is displayed. We will not seek permission to use these and they may be used for marketing purposes only. This also includes any images taken by us The Company.

6. Location

6.1 - The space required to operate the equipment safely will be larger than the equipment size and this information can be found online under the individual product descriptions or by contacting the office. It is the client’s responsibility to check that they have enough space and also the correct surface to operate the equipment booked. Some equipment will need to have metal pegs inserted into the surface.

6.2 - On delivery, if the surface, space or venue isn't suitable the equipment will not be set up, delivery will be refused. The full charge will not be refunded. This includes any provisions the client has failed to inform the company such as stairs, obstructions, excess distance to site (over 50m) etc.

6.3 - On delivery the equipment will be set up in one agreed location and will not be moved once set up has been completed. Under no circumstances should the client attempt to move, relocate or reposition the equipment as some pieces may be lost and equipment becoming unsafe to use and may cause injury

6.4 - It is the client’s responsibility to ensure that suitable security and crowd control measures are in place prior to the start and during the event.

6.5 - Where the delivery needs to go through a house, property or any other area, our drivers will take the utmost care; however, any damage caused will not be accepted by the company as their responsibility and this will be down to the client to repair, replace and take responsibility for.

7. Health and Safety

7.1 - Please do not place any food or drinks on any of the equipment been hired

7.2 - The equipment is not suitable for sitting or standing on

8. Liability and Insurance

8.1 - The Company provides 5 million pound public liability which covers the equipment only and not the users. It is the client’s responsibility to ensure that they have adequate insurance cover in place to cover the users and the public.

8.2 - The client agrees to indemnify the company for any damage or theft of the company's equipment whilst on hire. Our insurance theft cover doesn't cover our equipment whilst on hire therefore the client is responsible for the cost of repair or replacement in full.

8.3 - The client agrees to indemnify the company from any claims including but not limited to property damage, accident or injury claims for users or the public.

9. Weather

9.1 - The Company's policy is to turn up to all bookings regardless of the weather. Our service is to provide you with the equipment as promised. 

We cannot be held responsible for adverse weather on the day and no reduction in our charges will be offered.

9.2 - During Cold Seasons some equipment will only be hired for indoor purposes only

9.4 – We the company will aim provide plastic covering during rainy seasons to protect some of the games

10. Damage Deposits/Refundable damage deposits

10.1 - Damage deposits are based on the items been hired as a package or individually

10.2 -Damage deposits will be quoted when making a booking due to the variety of packages the company offers.

10.3 - Damage deposits will start from a minimum of £50.00

10.4 - Damage deposits will be refunded once item have been checked and the company is satisfied

11. Complaints and Problems

11.1 In the unlikely event that you are unhappy with any aspect of our equipment, you the client will need to verbally inform the delivery team. 

We will do our upmost best to ensure that this is addressed.

11.2 - If you have any problems with the equipment during the event or are unhappy in any way you must report this ASAP via phone in order for us to try and put this right. Any claims made after the hire period will not be accepted 48 hours